Privacy Policy

Data Controller

Copenhagen Shuttle is the data controller for the processing of your personal data. Contact us at order@cphshuttle.se for privacy-related questions.

What Information Do We Collect?

• Name and contact information (phone, email)
• Travel information (date, time, destination)
• Flight information for flight tracking
• Special requests for your journey

Why Do We Process Your Data?

We process your personal data to:

• Perform booked transfer services
• Communicate about your journey
• Monitor flight schedules and adjust pickup times
• Process payments
• Improve our services

Legal Basis

The processing is based on:

• Contract performance for transfer services
• Legitimate interest for customer service and quality improvement
• Legal obligation for accounting

Who Do We Share Information With?

We only share information with:

• Our drivers (only necessary travel information)
• Airlines' public schedules for flight tracking
• Authorities when required by law

How Long Do We Keep Information?

• Booking information: 3 years after completed journey
• Accounting records: 7 years according to accounting law
• Marketing consent: Until you withdraw consent

Your Rights

You have the right to:

• Receive information about the processing of your data
• Have incorrect information corrected
• Have information deleted under certain conditions
• Restrict processing
• Object to processing
• Data portability
• File a complaint with the Data Protection Authority

Security

We protect your information through technical and organizational security measures against unauthorized access, loss, or alteration.

Cookies

We use cookies for website functionality and to improve user experience. You can manage cookie settings in your browser.

Contact

For questions about this privacy policy or your personal data, contact us at order@cphshuttle.se or +46736401200.

Last updated: January 2025